Overview

Cancellations must be made at least 48 hours in advance for a full refund; Except for Private/Family Tours.  However, for Group Tours/ Family Tours Only 90 %  will be Refunded; 10% Non-Refundable Fee.  Any cancellations made within 48 hours of your scheduled tour will receive no refund. If your ship does not arrive to port due to weather or unforeseen circumstances, contact us for a full refund. No-shows will be charged the full price. Operators reserve the right to cancel any tours with a full refund due to weather or other circumstances.

Refunds

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at tours@thomastoursconcierge.com.

Need help?

Contact us at tours@thomastoursconcierge.com for questions related to refunds and returns.